This article derives from a series of LinkedIn posts, in which I shared the four essential ingredients your customer contact operations need to deliver excellent customer contact.

How to create an environment to keep employees onboard in your customer contact organization.

How to deal with fear of being overgrown, and why you shouldn't be afraid of being redundant.

What you should look for in customer contact managers, and why.

This blog was in full published on the Klausapp website on November 15, 2022.