Blog The Caring Company

Get inspired to start improving your customer contact operation, today!

The year of AI

18 October 2024

Why rigid processes sabotage your customer service

12 October 2024

AI Today Live: The role of AI in customer service

7 October 2024

Ziptone column June 2024: “Yellowbrick, you make me sick”

28 June 2024

The CCMA Board on the organization of the National Customer Contact Week by Cynthia

7 June 2024

Customer Story: Wout Hut (Budget Thuis) Shares His Experience

31 May 2024

Customer Story: Jeroen Kuiper (enviolo) shares his experience on working with The Caring Company

21 May 2024

Ziptone Column May 2024: This is Why Every Customer Contact Center Needs a Tradwife

17 May 2024

Improving Your Customer Service: What You Can Learn from Buying Your First House

20 April 2024

Want to Improve Customer Contact? With these 7 steps, you can get started today!

12 April 2024

Ziptone Column April 2024: How Many Stars Do You Give This Reading Experience?

8 April 2024

Customer Contact Improvement in Practice: How to Reduce Interactions per Ticket from 11 to 1.7

23 March 2024

Sustainable Customer Contact Improvement: What Is It Really?

15 March 2024

This Is How You Become The Best Customer Contact Manager!

9 March 2024

Ziptone column February 2024: TheTamagotchi and the Chatbot

23 February 2024

7 tips for improving customer contact

19 February 2024

National Customer Contact Week: A Party at the Contact Center Is Always a Good Idea

19 February 2024

Registration for National Customer Contact Week is open

15 February 2024

The Future of Support: 5 Customer Service Trends of 2024

6 January 2024

The 4 conversational trends for 2024: become a first mover

13 December 2023

Ziptone Column November 2023: Are Generation Labels Even A Real Thing?

29 November 2023