On Sept. 19, Frankwatching Conversational Conference took place. During this event, a live podcast was recorded by AI Today. The topic? The role of AI in customer service.
Cynthia Mak was a guest and joined Joop Snijder and Niels Nagle for a discussion on the role of AI in customer service, against the backdrop of an aging population.
During this 40-minute podcast, the audience had the opportunity to ask questions, which were answered immediately.
You can listen to the podcast on the following channels:
- Spotify: https://open.spotify.com/episode/1KRpU6aFtvt6evr0faFftA?si=jmUEgsdwSe6NTO5LT2wh4A
- Apple podcasts: https://podcasts.apple.com/us/podcast/s06e81-live-op-het-podium-de-rol-van-ai-in/id1510558415?i=1000671991098
- Web & Other: https://aitoday-live.buzzsprout.com/899785/15812351
Want to learn more about implementing AI in your customer contact team? Then download the free white paper. This contains the five essential steps to successfully implement AI.
