Customer Stories
Neil Greathead (LOGEX) shares his experience with The Caring Company
"From strategy to operations, Cynthia delivers quick results"
When Neil Greathead joined LOGEX as Chief Customer Officer in September 2023, he faced a significant challenge: transforming the support function into a strong Customer Success organization.
With help from Cynthia from The Caring Company, LOGEX achieved impressive results. Her approach made processes more efficient, improved team dynamics, and laid a solid foundation for future growth.
In this interview, Neil shares his experiences with the process, the results, and how Cynthia made a difference.
This is how Jeroen Kuiper from enviolo experienced the collaboration.
"Working with Cynthia has exceeded my expectations"
Since September 2023, Jeroen Kuiper has been responsible for quality and supplier management at enviolo,
an innovative company specializing in bicycle transmission systems. Facing significant challenges in their warranty and goodwill processes,
Jeroen and Cynthia initiated an improvement project that led to impressive enhancements and stronger service to bike makers and manufacturers worldwide.
Wout Hut from Budget Thuis shares his experiences.
"Cynthia balances people, processes and pennies"
Wout Hut is the Chief Operations Officer at Budget Thuis.
This Dutch company focuses on providing services such as energy, internet, TV, and mobile telephony, aiming to offer cost-saving solutions for their customers.
How did Wout experience working with Cynthia during the nine months she was employed as the interim telecom operations manager?
Nationale Klantcontact Week 2024 x The Caring Company
"We as a board look back on a successful NKW"
In 2024, Cynthia organized the Dutch National Customer Contact Week with The Caring Company.
During this week, not only is the customer contact profession highlighted, but all employees are also given significant recognition.
The National Customer Contact Week is an initiative of the CCMA (Customer Contact Management Association). How did the CCMA experience the collaboration with The Caring Company?
Read all about it in this interview!
The Caring Company has worked for:
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