- Customer Stories
Not my words, but those of
my clients
Hear from scale-ups and international organizations how they took their customer contact to the next level
"
“Within three months, Cynthia brought the calm, clarity, and direction that we needed!”
Ingeborg Meulman
Director
"What I especially liked was Cynthia's eye for the human side"
Anouk Steenbruggen — founder
When Stone & Bridges received an urgent interim assignment from client Gisou just before the holidays, founder Anouk Steenbruggen called on Cynthia through her network. In this interview, Anouk explains how Cynthia’s strategic insight, flexibility, and focus on the human side made all the difference in an ever-changing assignment.
"Within three months, Cynthia brought the calm, clarity, and direction that we needed!"
Ingeborg Meulman – Director
In the summer of ’25, NKC’s insurance department was under significant pressure due to peak workloads, a migration, and capacity challenges. To restore calm and clarity, CEO Ingeborg Meulman brought Cynthia on board. Three months later, a solid, future-proof foundation was in place.
"From strategy to operations, Cynthia delivers quick results"
Neil Greathead – Chief Customer Officer
When Neil Greathead joined LOGEX as Chief Customer Officer in 2023, he wanted to transform the support function into a strong Customer Success organization. With Cynthia’s help, processes became more efficient, team dynamics improved, and a solid foundation for growth was established. In this interview, Neil shares his experiences.
“Working with Cynthia exceeded my expectations!”
Jeroen Kuiper – Director Quality & Supplier Development
When Jeroen Kuiper took over responsibility for quality and supplier management at enviolo in 2023, he saw opportunities to improve the warranty and goodwill processes. Together with Cynthia, he launched an improvement initiative that streamlined processes and elevated the level of service provided to bicycle repair shops and manufacturers worldwide.
"Cynthia balances people, processes and pennies"
Wout Hut – Chief Operations Officer
This Dutch company provides services in the areas of energy, internet, TV, and mobile communications, with a focus on helping customers save money. How did Wout experience the nine months during which Cynthia joined the team as an interim telecom operations manager?
"As the board, we look back on a successful NKW"
The board
In 2024, Cynthia and The Caring Company organized National Customer Contact Week, a CCMA initiative that focuses on both the customer contact profession and its employees. How did the CCMA view its collaboration with Cynthia and The Caring Company?
Chosen by:
- Let's meet!
Wondering if I can help you?
Schedule a consultation. No cost, no obligation—just an honest discussion about what’s going on and what’s needed.
