Consultant change management for customer contact teams

I help you lower employee turnover, absence rates, and staffing costs by implementing a sustainable customer contact strategy.

17+ years of experience

In improving customer contact teams in terms of leadership, team dynamics, processes and practices.

Manager of the year

In 2021, the Customer Contact Management Association (CCMA) awarded me Manager of the Year. (CCMA).

Committed and accessible

I am highly accessible and committed to getting the best out of your team.

Achieving your customer service KPIs structurally, without sacrificing the job satisfaction of your team?

For many companies, the customer contact department is a necessary evil. It is often thought that this department, by definition, costs money and does not directly generate revenue. Research has shown that good customer service directly affects long-term sales.

For example, good customer service affects purchase choice and has a positive impact on buying behavior. With a good customer contact strategy and a vision for your customer contact team, you will make your customer contact department a valuable, efficient and effective department that contributes positively to business goals.

As an experienced change management consultant for customer contact teams, I help you with a practical approach for the long term, so that you achieve results in the form of less turnover, less absenteeism and lower personnel costs, without compromising the job satisfaction of your team.

JoyceAfuaFotografiexCynthia-6

Interim management
with optimalization

I am a professional who can immediately start optimizing the performance while stabilizing the team.

Consultancy klantcontact (1)

Customer contact strategy
customized to your needs

I help your customer contact team shine like a diamond, with a custom-made sustainable strategy tailored to your needs.

Hi! I'm Cynthia: expert in leadership of customer contact teams

Since 2006 I have helped several national and international million-dollar companies to improve their customer contact departments. Brands I have worked with include Flinndal, MessageBird, NMBRS, BESTSELLER, Talpa Network, and Budget Thuis, where I implemented various changes in leadership, team dynamics, processes, and methodologies.

In 2021, the Customer Contact Management Association (CCMA) awarded me Manager of the Year.

In late 2022, I founded The Caring Company, where I help companies improve their customer contact teams by implementing sustainable changes.

The Caring Company klantcontactsttrategie (12) (1)

The Caring Company has worked for:

What do others think of The Caring Company?

Wondering if I can help you? Book your match call, no strings attached!

Wondering if and how I can help you improve your customer contact team? book a free matchcall!

During this match call we discuss your challenges and I give you 3 practical tips that you can apply today to improve the performance of your customer contact team.

Together, we will see if I am the right person to help you further.

If you are interested, you can just book your match call below!