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Customer Stories
Services
Consultancy customer contact strategy
Contact Framework
Zendesk & Customer Contact Optimization
Interim Management
Free Downloads
Whitepaper AI
Blog
Contact Framework (NEW!)
Contact Framework
Customer Contact Strategy Models
People, Processes & Pennies
Packages & Pricing
e-book: Finally! Your ideal customer contact strategy, that actually works!
About
Contact
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Blog The Caring Company
Get inspired to start improving your customer contact operation, today!
All articles
Customer Stories
Articles and Interviews
Customer Contact Improvement: Here’s How!
Leadership in Customer Contact
Trends in Customer Contact
Dutch Customer Contact Week 2024
Ziptone columns
All articles
Customer Stories
Articles and Interviews
Customer Contact Improvement: Here’s How!
Leadership in Customer Contact
Trends in Customer Contact
Dutch Customer Contact Week 2024
Ziptone columns
“Cynthia brought calm, overview and direction in three months.”
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21 November 2025
The unexpected value of waiting
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9 February 2025
A strong Customer Success function to support LOGEX’s growth
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9 January 2025
The five Fs – and that one E
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13 December 2024
The year of AI
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18 October 2024
The role of AI in customer service. AI Today Live podcast
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7 October 2024
Why rigid processes sabotage your customer service
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12 September 2024
Ziptone column June 2024: “Yellowbrick, you make me sick”
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28 June 2024
“We as a board look back on a successful NKW”
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7 June 2024
“Cynthia balances people, processes and pennies”
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31 May 2024
