Finally! Your ideal customer contact strategy, that actually works!

The Caring Company introduces:

Customer contact:
too expensive
too much hassle

Customer contact is a cost, when it should be your calling card.
Everyone shouts something different about “customer focus,” but a clear direction is lacking.
You know: something has to change, but what? And how?
Your team is stalled: excessive workload, high turnover, customers are not getting happy.

Who you are as a customer contact organization

Which strategy fits that

How to put that strategy into practice

✔ The 3 dimensions (People, Processes, Pennies) that define your customer contact.

✔ 8 Customer Contact Strategy Models with recognizable examples, pitfalls as well as practical strategies.

✔ The case study of Kayla, customer contact manager at an online store, so you can immediately see how it works in practice.

✔ Reflection questions to analyze your organization.

✔ I take you step by step to apply what you have learned. Not theory, but doing!

First framework that takes a truly strategic approach to customer contact.

No “one-size-fits-all,” but focused on your organization.

Practical, accessible and immediately applicable.

Immediately applicable insights for your customer contact.

Ideal as the next step after the free screening.

Perfect if you want to get started on your own first, before entering larger trajectories.

Your route to grip, peace and direction in customer contact.

✔ You are responsible for customer contact within your organization

✔ You know: it can be better, but are still looking for a clear strategy

✔ You don’t need standard “tips & tricks,” but want a plan that fits your organization.

✔ You’re looking for concrete tools to make better customer contact decisions without incurring costs.

✔ You don’t need coaching or consultancy. With clear explanations and a clear plan, you can get started right away on your own.