The Caring Company introduces:
Contact Orchestrator
Bring your customer contact to life.
You know which Customer Contact Strategy Model suits you. You have a tactical plan to get there. But then the most important question
How do you make sure it actually works in practice?
➡️ How do you get employees to join you?
➡️ How do you make customer contact fit your brand?
➡️ How do you build a team that endures?
➡️ How do you continuously steer for quality and improvement?
Contact Orchestrator is the third stage of the Contact Framework
For executives who want customer contact to not only be well designed, but to actually keep working and improving.
For customer contact managers who want to keep a grip on KPIs, team development and continuous improvement.
For organizations that want to professionalize and scale customer contact without compromising on quality.
What is Contact Orchestrator?
Contact Orchestrator is the operational phase of customer contact. This is where strategy and tactics come together in practice. With Orchestrator, we build a customer contact organization that is stable, scalable and data-driven.
We implement and secure customer contact processes.
We set up a data and KPI framework for monitoring.
We ensure that technology and tooling work optimally and remain integrated.
We develop leadership and ensure that teams can operate independently.
We continuously optimize and improve so that customer contact grows with the organization.
Orchestrator ensures that customer contact does not remain a separate project, but becomes a solid and continuously improving part of your organization.
Contact Orchestrator is almost available
Contact Navigator is expected to be available in Q3 – 2025. Interested? Fill out the contact form below and be the first to be notified when Contact Orchestrator is live!
