The Caring Company introduces:
Contact Navigator
Your route from strategy to tactical plan
Now you know which Customer Contact Strategy Model fits your organization.
You have your vision and strategy in focus thanks to Contact Compass. But now the next question: how are we going to implement this smartly and concretely?
➡️ What tools do you need?
➡️ Which processes do work?
➡️ What to do with AI?
➡️ Are the right people in the right places?
➡️ Who decides what?
For that, there is Contact Navigator
The tactical translation of your strategy into a workable plan.
For boards ready to move on after Compass.
For customer contact managers who want concrete tools to build the team and the operation.
For companies that know where they want to go, but don’t yet know how to set it up.
What is Contact Navigator?
You know where you want to go with customer contact, but how do you set it up smartly?
Contact Navigator translates your strategy into a tactical and workable plan.
Here we determine the right processes, structures, tooling and responsibilities so that your customer contact team can work efficiently and future-proof.
No loose ideas, but a reasoned and workable approach.
Contact Navigator helps you with:
Process optimization – How do we design efficient customer contact processes?
Tooling & automation – Which technologies support your strategy?
Governance & decision-making – How do we allocate ownership and responsibility?
Leadership & team development – How do you make sure the team is functioning optimally?
Navigator makes sure your customer contact strategy becomes practical, with a clear plan for processes, tools, team and governance.
Contact Navigator expected soon
Contact Navigator is expected to be available in Q3 – 2025. Interested? Fill out the contact form below and be the first to be notified when Navigator is live!
