Cynthia Mak has been named 2021 Manager of the Year by the CCMA . In this episode, Sydney Brouwer talks with her. They talk about her views on customer contact, her work at the time at Talpa Network (which encompasses many more brands than you probably know now) and about her journey. Cynthia started as an agent in college and progressed to her current position. She also advises anyone who wants to make a career in customer contact. Get inspired by Cynthia Mak!
This podcast was created in partnership with the CCMA. Every year, they reorganize the Manager of the Year election.
