In this series of podcasts, led by Gerrit Heijkoop, the finalists talk about leadership at a distance. And this at a time when the world is turned upside down because of COVID. The customer contact industry is also being challenged to reinvent itself. While racing to the finals for the 2021 CCMA Manager of the Year election, Cynthia Mak sat down with Ashna Méwashingh to discuss remote self-directed teams.
How does that work? You’ll hear about it in this podcast.
