{"id":3321,"date":"2021-06-03T18:27:00","date_gmt":"2021-06-03T16:27:00","guid":{"rendered":"https:\/\/thecaringcompany.nl\/manager-of-the-year-2021-winner-cynthia-mak\/"},"modified":"2024-11-04T18:30:50","modified_gmt":"2024-11-04T17:30:50","slug":"manager-of-the-year-2021-winner-cynthia-mak","status":"publish","type":"post","link":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/","title":{"rendered":"Manager of the Year 2021 winner: Cynthia Mak"},"content":{"rendered":"\n<p><strong>Cynthia Mak has been named Manager of the Year 2021 at the CCMA awards finals. In doing so, the Manager Customer Care at Talpa Network left fellow finalists Barbara de Koning Gans (Rabobank), Gitta Hoeks (Zilveren Kruis Achmea) and Ramond Leenders (GGD Regio Utrecht) behind. <\/strong><\/p>\n\n<p>Mak was especially pleased, surprised and a little speechless. With the award, Mak will become an ambassador for customer contact for the next year. &#8220;In that role, I want to be motivating and inspiring,&#8221; Mak said. She herself has gone through all facets of customer contact from side job to shift leader and now the manager of a large department. Mak&#8217;s goal in the future is for the prestige of customer contact in general to skyrocket.    <\/p>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2024\/03\/210604-Finale-8-1-1024x683.jpg\" alt=\"\" class=\"wp-image-1307\" srcset=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2024\/03\/210604-Finale-8-1-1024x683.jpg 1024w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2024\/03\/210604-Finale-8-1-300x200.jpg 300w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2024\/03\/210604-Finale-8-1-768x512.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Jury chairman Maarten Vader, winner of the award in 2017, spoke of an exceptional performance by the freshly elected Manager of the Year, in which Mak showed he could hold his own in a commercial organization, yet present and achieve clear goals for client and employees.<\/p>\n\n<p>The (CCMA) Contact Center Manager of the Year Award is a prestigious title. Last year the title was not given away, but two years ago Mirjam van den Berg won, who was on the jury this year. The event was organized by the CCMA and main sponsor Yource. The parties made an effort to responsibly &#8220;remotely&#8221; organize this show, which focuses on the manager and the human behind it. It became a hybrid event where everyone could watch from home or from one of the six Coronaproof &#8216;hubs&#8217; organized by the sponsors.    <\/p>\n\n<h2 class=\"wp-block-heading\">This article appeared on <a href=\"https:\/\/customerfirst.nl\/nieuws\/2021\/06\/cynthia-mak-winnaar-ccma-awards\/index.xml\">Customer First&#8217;<\/a>s website on June 4, 2021<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Cynthia Mak has been named Manager of the Year 2021 at the CCMA awards finals. In doing so, the Manager Customer Care at Talpa Network left fellow finalists Barbara de Koning Gans (Rabobank), Gitta Hoeks (Zilveren Kruis Achmea) and Ramond Leenders (GGD Regio Utrecht) behind. Mak was especially pleased, surprised and a little speechless. With [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1430,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28,36,37],"tags":[],"class_list":["post-3321","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-articles","category-articles-and-interviews","category-ccma-manager-of-the-year-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Manager of the Year 2021 winner: Cynthia Mak - The Caring Company<\/title>\n<meta name=\"description\" content=\"Cynthia Mak has been named Manager of the Year 2021, at the CCMA Awards on June 3, 2021. This article appeared on Customer First.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manager of the Year 2021 winner: Cynthia Mak - The Caring Company\" \/>\n<meta property=\"og:description\" content=\"Cynthia Mak has been named Manager of the Year 2021, at the CCMA Awards on June 3, 2021. This article appeared on Customer First.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/\" \/>\n<meta property=\"og:site_name\" content=\"The Caring Company\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-03T16:27:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-04T17:30:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2021\/06\/210604-Finale-30-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cynthia Mak\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cynthia Mak\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/\"},\"author\":{\"name\":\"Cynthia Mak\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#\\\/schema\\\/person\\\/6a9f1d574ef43b3e5e36ab69e4f29a0b\"},\"headline\":\"Manager of the Year 2021 winner: Cynthia Mak\",\"datePublished\":\"2021-06-03T16:27:00+00:00\",\"dateModified\":\"2024-11-04T17:30:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/\"},\"wordCount\":275,\"publisher\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/210604-Finale-30-scaled.jpg\",\"articleSection\":[\"All articles\",\"Articles and Interviews\",\"CCMA Manager of the Year\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/\",\"name\":\"Manager of the Year 2021 winner: Cynthia Mak - The Caring Company\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/210604-Finale-30-scaled.jpg\",\"datePublished\":\"2021-06-03T16:27:00+00:00\",\"dateModified\":\"2024-11-04T17:30:50+00:00\",\"description\":\"Cynthia Mak has been named Manager of the Year 2021, at the CCMA Awards on June 3, 2021. This article appeared on Customer First.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/#primaryimage\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/210604-Finale-30-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/210604-Finale-30-scaled.jpg\",\"width\":2560,\"height\":1707},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/manager-of-the-year-2021-winner-cynthia-mak\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/change-management-consultant-for-customer-contact-teams\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Manager of the Year 2021 winner: Cynthia Mak\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/\",\"name\":\"The Caring Company\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#organization\",\"name\":\"The Caring Company\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/Black-logo-no-background.png\",\"contentUrl\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/Black-logo-no-background.png\",\"width\":3163,\"height\":631,\"caption\":\"The Caring Company\"},\"image\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#\\\/schema\\\/person\\\/6a9f1d574ef43b3e5e36ab69e4f29a0b\",\"name\":\"Cynthia Mak\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8826706303af67feee428b60fe9017d238edc9deb48ba5d468e6ba08588b8e50?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8826706303af67feee428b60fe9017d238edc9deb48ba5d468e6ba08588b8e50?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8826706303af67feee428b60fe9017d238edc9deb48ba5d468e6ba08588b8e50?s=96&d=mm&r=g\",\"caption\":\"Cynthia Mak\"},\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/author\\\/cynthia\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Manager of the Year 2021 winner: Cynthia Mak - The Caring Company","description":"Cynthia Mak has been named Manager of the Year 2021, at the CCMA Awards on June 3, 2021. This article appeared on Customer First.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/","og_locale":"en_US","og_type":"article","og_title":"Manager of the Year 2021 winner: Cynthia Mak - The Caring Company","og_description":"Cynthia Mak has been named Manager of the Year 2021, at the CCMA Awards on June 3, 2021. This article appeared on Customer First.","og_url":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/","og_site_name":"The Caring Company","article_published_time":"2021-06-03T16:27:00+00:00","article_modified_time":"2024-11-04T17:30:50+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2021\/06\/210604-Finale-30-scaled.jpg","type":"image\/jpeg"}],"author":"Cynthia Mak","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Cynthia Mak","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/#article","isPartOf":{"@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/"},"author":{"name":"Cynthia Mak","@id":"https:\/\/thecaringcompany.nl\/en\/#\/schema\/person\/6a9f1d574ef43b3e5e36ab69e4f29a0b"},"headline":"Manager of the Year 2021 winner: Cynthia Mak","datePublished":"2021-06-03T16:27:00+00:00","dateModified":"2024-11-04T17:30:50+00:00","mainEntityOfPage":{"@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/"},"wordCount":275,"publisher":{"@id":"https:\/\/thecaringcompany.nl\/en\/#organization"},"image":{"@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/#primaryimage"},"thumbnailUrl":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2021\/06\/210604-Finale-30-scaled.jpg","articleSection":["All articles","Articles and Interviews","CCMA Manager of the Year"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/","url":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/","name":"Manager of the Year 2021 winner: Cynthia Mak - The Caring Company","isPartOf":{"@id":"https:\/\/thecaringcompany.nl\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/#primaryimage"},"image":{"@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/#primaryimage"},"thumbnailUrl":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2021\/06\/210604-Finale-30-scaled.jpg","datePublished":"2021-06-03T16:27:00+00:00","dateModified":"2024-11-04T17:30:50+00:00","description":"Cynthia Mak has been named Manager of the Year 2021, at the CCMA Awards on June 3, 2021. This article appeared on Customer First.","breadcrumb":{"@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/#primaryimage","url":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2021\/06\/210604-Finale-30-scaled.jpg","contentUrl":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2021\/06\/210604-Finale-30-scaled.jpg","width":2560,"height":1707},{"@type":"BreadcrumbList","@id":"https:\/\/thecaringcompany.nl\/en\/manager-of-the-year-2021-winner-cynthia-mak\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/thecaringcompany.nl\/en\/change-management-consultant-for-customer-contact-teams\/"},{"@type":"ListItem","position":2,"name":"Manager of the Year 2021 winner: Cynthia Mak"}]},{"@type":"WebSite","@id":"https:\/\/thecaringcompany.nl\/en\/#website","url":"https:\/\/thecaringcompany.nl\/en\/","name":"The Caring Company","description":"","publisher":{"@id":"https:\/\/thecaringcompany.nl\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/thecaringcompany.nl\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/thecaringcompany.nl\/en\/#organization","name":"The Caring Company","url":"https:\/\/thecaringcompany.nl\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/thecaringcompany.nl\/en\/#\/schema\/logo\/image\/","url":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2024\/02\/Black-logo-no-background.png","contentUrl":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2024\/02\/Black-logo-no-background.png","width":3163,"height":631,"caption":"The Caring Company"},"image":{"@id":"https:\/\/thecaringcompany.nl\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/thecaringcompany.nl\/en\/#\/schema\/person\/6a9f1d574ef43b3e5e36ab69e4f29a0b","name":"Cynthia Mak","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/8826706303af67feee428b60fe9017d238edc9deb48ba5d468e6ba08588b8e50?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8826706303af67feee428b60fe9017d238edc9deb48ba5d468e6ba08588b8e50?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8826706303af67feee428b60fe9017d238edc9deb48ba5d468e6ba08588b8e50?s=96&d=mm&r=g","caption":"Cynthia Mak"},"url":"https:\/\/thecaringcompany.nl\/en\/author\/cynthia\/"}]}},"_links":{"self":[{"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/posts\/3321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/comments?post=3321"}],"version-history":[{"count":1,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/posts\/3321\/revisions"}],"predecessor-version":[{"id":3322,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/posts\/3321\/revisions\/3322"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/media\/1430"}],"wp:attachment":[{"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/media?parent=3321"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/categories?post=3321"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/tags?post=3321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}