{"id":6421,"date":"2025-04-16T22:26:14","date_gmt":"2025-04-16T20:26:14","guid":{"rendered":"https:\/\/thecaringcompany.nl\/?page_id=6421"},"modified":"2025-05-05T10:25:48","modified_gmt":"2025-05-05T08:25:48","slug":"free-screening","status":"publish","type":"page","link":"https:\/\/thecaringcompany.nl\/en\/free-screening\/","title":{"rendered":"Screening Customer Contact Strategy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6421\" class=\"elementor elementor-6421 elementor-6420\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2724f24 e-flex e-con-boxed e-con e-parent\" data-id=\"2724f24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ca76b3 e-con-full e-flex e-con e-child\" data-id=\"5ca76b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9e63d7e e-con-full e-flex e-con e-child\" data-id=\"9e63d7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d70de89 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"d70de89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/6pppa.png\" class=\"attachment-large size-large wp-image-5107\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b007f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b5b007f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Caring Company introduces: <br><b>Screening Customer Contact Strategy<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53d87f6 elementor-widget elementor-widget-heading\" data-id=\"53d87f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Discover your ideal customer contact strategy model<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-327fbc3 elementor-widget elementor-widget-text-editor\" data-id=\"327fbc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In just 5 minutes <b>free<\/b> insight into which <a href=\"https:\/\/thecaringcompany.nl\/en\/customer-contact-strategy-models\/\"><b>Customer Contact Strategy Model<\/b><\/a> fits your organization and whether your current strategy leads to success or failure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cec0a8 elementor-widget elementor-widget-text-editor\" data-id=\"3cec0a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Answer 20 multiple-choice questions in less than 5 minutes<\/li><li>It is completely free<\/li><li>Instant insight into your score on the <a href=\"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/\"><b>essential dimensions<\/b><\/a> of successful customer contact<\/li><\/ul><div>\u00a0<\/div><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d22064 elementor-widget elementor-widget-image\" data-id=\"5d22064\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/thecaringcompany.nl\/serviceprocessen-optimaliseren\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"348\" height=\"101\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/Review-Jeroen_en.png\" class=\"attachment-large size-large wp-image-6135\" alt=\"\" srcset=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/Review-Jeroen_en.png 348w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/Review-Jeroen_en-300x87.png 300w\" sizes=\"(max-width: 348px) 100vw, 348px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48bbe70 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"48bbe70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#screeningstart\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start the Screening<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50bc8e5 e-con-full e-flex e-con e-child\" data-id=\"50bc8e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f89bbc elementor-widget elementor-widget-image\" data-id=\"6f89bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/cynthia-mak-msc\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"453\" height=\"768\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/7frame.png\" class=\"attachment-full size-full wp-image-5150\" alt=\"screening klantcontact strategie\" srcset=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/7frame.png 453w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/7frame-177x300.png 177w\" sizes=\"(max-width: 453px) 100vw, 453px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72da2fa e-flex e-con-boxed e-con e-parent\" data-id=\"72da2fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc07ff elementor-widget elementor-widget-spacer\" data-id=\"9cc07ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a79fe7f e-flex e-con-boxed e-con e-parent\" data-id=\"a79fe7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cda47a elementor-widget elementor-widget-spacer\" data-id=\"6cda47a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b593a7 elementor-widget elementor-widget-menu-anchor\" data-id=\"9b593a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"screeningstart\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb5356a elementor-widget elementor-widget-shortcode\" data-id=\"bb5356a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\n 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audio!\"},\"sr_enable_auto_save\":\"yes\",\"sr_save_without_permission\":\"no\",\"is_user_logged_in\":false,\"randomness_order\":\"0\",\"questions_settings\":[]}\n                    <\/script>\t\t<div class='qsm-quiz-container qsm-quiz-container-26 qmn_quiz_container mlw_qmn_quiz  quiz_theme_qsm-theme-sigma  '>\n\t\t\t\t\t<form name=\"quizForm26\" id=\"quizForm26\" action=\"\/en\/wp-json\/wp\/v2\/pages\/6421\" method=\"POST\" class=\"qsm-quiz-form qmn_quiz_form mlw_quiz_form\" novalidate enctype=\"multipart\/form-data\">\n\t\t\t\t<input type=\"hidden\" name=\"qsm_hidden_questions\" id=\"qsm_hidden_questions\" value=\"\">\n\t\t\t\t<input type=\"hidden\" name=\"qsm_nonce\" id=\"qsm_nonce_26\" value=\"0771816d51\">\n\t\t\t\t<input type=\"hidden\" name=\"qsm_unique_key\" id=\"qsm_unique_key_26\" value=\"69e082afa36eb\">\n\t\t\t\t<div id=\"mlw_error_message\" class=\"qsm-error-message qmn_error_message_section\"><\/div>\n\t\t\t\t<span id=\"mlw_top_of_quiz\"><\/span>\n\t\t\t\t<input type=\"hidden\" name=\"qsm_quiz_url\" value=\"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/pages\/6421\"\/>\t\t\t\t<section class=\"qsm-page qsm-question-page  qsm-page-1\"\n\t\t\t\t\t\tdata-pid=\"1\" data-qpid=\"1\" data-prevbtn=\"0\" style='display: none;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-0 question-section-id-1116 ' data-qid='1116'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>How well does your current customer contact strategy align with your organization\u2019s overall direction? <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class='qmn_radio_answers  qsm-grid-layout qsm-sigma-column-2'>\n\t\t\t\t\t\t\t\t<div class=\"qmn_mc_answer_wrap  mrq_checkbox_class\" id=\"question1116-1 \">\n\t\t\t\t\t\t\t\t\t\t\t<input type='radio' class='qmn_quiz_radio qmn-multiple-choice-input ' name=\"question1116\" id=\"question1116_1\" 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none;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-4 question-section-id-1131 ' data-qid='1131'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>Which of the following types of companies best compares to the service provided by your customer contact team? <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p>Choose 2 options that fit best<\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_check_answers mlwRequiredRadio qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_1\">\n\t\t\t\t\t\t\tLuxury hotel or resort\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_2\">\n\t\t\t\t\t\t\tE-commerce platform\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_3\">\n\t\t\t\t\t\t\tStreaming service\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_4\">\n\t\t\t\t\t\t\tTech company with enterprise partners\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_5\">\n\t\t\t\t\t\t\tPrivate equity firm\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_6\" value=\"5\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_6\">\n\t\t\t\t\t\t\tLuxury car brand\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_7\" value=\"6\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_7\">\n\t\t\t\t\t\t\tInsurance company\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_8\" value=\"7\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_8\">\n\t\t\t\t\t\t\tBudget airline\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_9\" value=\"8\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_9\">\n\t\t\t\t\t\t\tSaaS company\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_10\" value=\"9\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_10\">\n\t\t\t\t\t\t\tHospital or healthcare institution\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_11\" value=\"10\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_11\">\n\t\t\t\t\t\t\tTelecom company\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_12\" value=\"11\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_12\">\n\t\t\t\t\t\t\tBudget hotel\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_13\" value=\"12\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_13\">\n\t\t\t\t\t\t\tLaw firm\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_14\" value=\"13\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_14\">\n\t\t\t\t\t\t\tManufacturing company\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_15\" value=\"14\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_15\">\n\t\t\t\t\t\t\tDropshipper\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\" onchange=qsmCheckMR(this,2) name=\"question1131[]\" id=\"question1131_16\" value=\"15\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1131_16\">\n\t\t\t\t\t\t\tIT service provider\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1131\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pages_count\">\n\t\t\t\t\t2 out of 9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section class=\"qsm-page qsm-question-page  qsm-page-3\"\n\t\t\t\t\t\tdata-pid=\"3\" data-qpid=\"3\" data-prevbtn=\"0\" style='display: none;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1119  category-section-id-c51' data-qid='1119'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>Our customer contact team handles customers from a wide range of industries, each with unique needs. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1119\" id=\"question1119_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1119_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1119\" id=\"question1119_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1119_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1119\" id=\"question1119_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1119_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1119\" id=\"question1119_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1119_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1119\" id=\"question1119_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1119_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1119_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1119\" id=\"question1119_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1119\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1122  category-section-id-c50' data-qid='1122'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>The customer contact team feels empowered to make decisions that positively impact customers. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1122\" id=\"question1122_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1122_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1122\" id=\"question1122_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1122_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1122\" id=\"question1122_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1122_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1122\" id=\"question1122_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1122_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1122\" id=\"question1122_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1122_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1122_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1122\" id=\"question1122_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1122\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1126  category-section-id-c52' data-qid='1126'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>We ensure that the customer contact team has manageable workloads and appropriate staffing levels. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1126\" id=\"question1126_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1126_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1126\" id=\"question1126_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1126_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1126\" id=\"question1126_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1126_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1126\" id=\"question1126_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1126_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1126\" id=\"question1126_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1126_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1126_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1126\" id=\"question1126_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1126\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1127  category-section-id-c51' data-qid='1127'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>We deal with customers from regulated industries (e.g., healthcare, finance) that require compliance. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1127\" id=\"question1127_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1127_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1127\" id=\"question1127_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1127_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1127\" id=\"question1127_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1127_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1127\" id=\"question1127_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1127_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1127\" id=\"question1127_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1127_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1127_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1127\" id=\"question1127_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1127\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pages_count\">\n\t\t\t\t\t3 out of 9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section class=\"qsm-page qsm-question-page  qsm-page-4\"\n\t\t\t\t\t\tdata-pid=\"4\" data-qpid=\"4\" data-prevbtn=\"0\" style='display: none;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-0 question-section-id-1130 ' data-qid='1130'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>What is the main focus of the customer contact team? <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p>Choose one option that best reflects the current focus of the customer contact team<\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class='qmn_radio_answers mlwRequiredRadio qsm-grid-layout qsm-sigma-column-1'>\n\t\t\t\t\t\t\t\t<div class=\"qmn_mc_answer_wrap  mrq_checkbox_class\" id=\"question1130-1 \">\n\t\t\t\t\t\t\t\t\t\t\t<input type='radio' class='qmn_quiz_radio qmn-multiple-choice-input ' name=\"question1130\" id=\"question1130_1\" value=\"0\" \/>\n\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1130_1\">\n\t\t\t\t\tA personal, high-quality customer service for all customers, regardless of cost\t\t\t\t\t<\/label>\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"qmn_mc_answer_wrap  mrq_checkbox_class\" id=\"question1130-2 \">\n\t\t\t\t\t\t\t\t\t\t\t<input type='radio' class='qmn_quiz_radio qmn-multiple-choice-input ' name=\"question1130\" id=\"question1130_2\" value=\"1\" \/>\n\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1130_2\">\n\t\t\t\t\tSupporting complex, high-value partnerships for the long term\t\t\t\t\t<\/label>\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"qmn_mc_answer_wrap  mrq_checkbox_class\" id=\"question1130-3 \">\n\t\t\t\t\t\t\t\t\t\t\t<input type='radio' class='qmn_quiz_radio qmn-multiple-choice-input ' name=\"question1130\" id=\"question1130_3\" value=\"2\" \/>\n\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1130_3\">\n\t\t\t\t\tA good customer experience at optimal cost\t\t\t\t\t<\/label>\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"qmn_mc_answer_wrap  mrq_checkbox_class\" id=\"question1130-4 \">\n\t\t\t\t\t\t\t\t\t\t\t<input type='radio' class='qmn_quiz_radio qmn-multiple-choice-input ' name=\"question1130\" id=\"question1130_4\" value=\"3\" \/>\n\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1130_4\">\n\t\t\t\t\tOffering different levels of service per customer group (e.g., Platinum, Gold, Bronze customers)\t\t\t\t\t<\/label>\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"qmn_mc_answer_wrap  mrq_checkbox_class\" id=\"question1130-5 \">\n\t\t\t\t\t\t\t\t\t\t\t<input type='radio' class='qmn_quiz_radio qmn-multiple-choice-input ' name=\"question1130\" id=\"question1130_5\" value=\"4\" \/>\n\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1130_5\">\n\t\t\t\t\tAutomation, scalability, and efficiency\t\t\t\t\t<\/label>\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"qmn_mc_answer_wrap  mrq_checkbox_class\" id=\"question1130-6 \">\n\t\t\t\t\t\t\t\t\t\t\t<input type='radio' class='qmn_quiz_radio qmn-multiple-choice-input ' name=\"question1130\" id=\"question1130_6\" value=\"5\" \/>\n\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1130_6\">\n\t\t\t\t\tTechnical support and solving complex problems\t\t\t\t\t<\/label>\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"qmn_mc_answer_wrap  mrq_checkbox_class\" id=\"question1130-7 \">\n\t\t\t\t\t\t\t\t\t\t\t<input type='radio' class='qmn_quiz_radio qmn-multiple-choice-input ' name=\"question1130\" id=\"question1130_7\" value=\"6\" \/>\n\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1130_7\">\n\t\t\t\t\tBasic service at minimal cost\t\t\t\t\t<\/label>\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"qmn_mc_answer_wrap  mrq_checkbox_class\" id=\"question1130-8 \">\n\t\t\t\t\t\t\t\t\t\t\t<input type='radio' class='qmn_quiz_radio qmn-multiple-choice-input ' name=\"question1130\" id=\"question1130_8\" value=\"7\" \/>\n\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1130_8\">\n\t\t\t\t\tCompliance with laws and regulations in regulated environments\t\t\t\t\t<\/label>\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t\t \t\t\t<label style=\"display: none !important;\" for=\"question1130_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1130\" id=\"question1130_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1130\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-4 question-section-id-1129 ' data-qid='1129'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>Through which channels does the customer contact team communicate with customers? <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p>You can select multiple options<\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_check_answers mlwRequiredRadio qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_1\">\n\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_2\">\n\t\t\t\t\t\t\tLive chat\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_3\">\n\t\t\t\t\t\t\tSocial media (Facebook, Instagram, X, TikTok, etc.)\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_4\">\n\t\t\t\t\t\t\tWhatsApp, Telegram, Facebook Messenger, or other chat apps\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_5\">\n\t\t\t\t\t\t\tTicket via self-service portal or app\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_6\" value=\"5\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_6\">\n\t\t\t\t\t\t\tCommunity forums\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_7\" value=\"6\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_7\">\n\t\t\t\t\t\t\tVideo calls\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_8\" value=\"7\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_8\">\n\t\t\t\t\t\t\tPhone\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_9\" value=\"8\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_9\">\n\t\t\t\t\t\t\tIn-person (store, reception, service center, etc.)\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_10\" value=\"9\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_10\">\n\t\t\t\t\t\t\tMail\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_11\" value=\"10\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_11\">\n\t\t\t\t\t\t\tReview communities (Trustpilot, Kiyoh, Google Reviews)\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1129[]\" id=\"question1129_12\" value=\"11\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1129_12\">\n\t\t\t\t\t\t\tOther\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1129\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pages_count\">\n\t\t\t\t\t4 out of 9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section class=\"qsm-page qsm-question-page  qsm-page-5\"\n\t\t\t\t\t\tdata-pid=\"5\" data-qpid=\"5\" data-prevbtn=\"0\" style='display: none;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-6 question-section-id-1118 ' data-qid='1118'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>You&#039;re almost there! <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p>Just 1 minute to go and you\u2019ll immediately find out which Customer Contact Strategy Model fits your organization!<\/p>\n\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pages_count\">\n\t\t\t\t\t5 out of 9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section class=\"qsm-page qsm-question-page  qsm-page-6\"\n\t\t\t\t\t\tdata-pid=\"6\" data-qpid=\"6\" data-prevbtn=\"0\" style='display: none;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1128  category-section-id-c50' data-qid='1128'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>We invest in tools and technology to make customer interactions seamless and efficient. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1128\" id=\"question1128_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1128_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1128\" id=\"question1128_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1128_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1128\" id=\"question1128_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1128_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1128\" id=\"question1128_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1128_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1128\" id=\"question1128_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1128_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1128_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1128\" id=\"question1128_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1128\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1125  category-section-id-c52' data-qid='1125'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>We offer clear career progression paths for customer contact team members. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1125\" id=\"question1125_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1125_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1125\" id=\"question1125_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1125_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1125\" id=\"question1125_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1125_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1125\" id=\"question1125_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1125_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1125\" id=\"question1125_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1125_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1125_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1125\" id=\"question1125_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1125\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1123  category-section-id-c50' data-qid='1123'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>Customer success is a key priority in our overall business strategy. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1123\" id=\"question1123_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1123_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1123\" id=\"question1123_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1123_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1123\" id=\"question1123_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1123_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1123\" id=\"question1123_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1123_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1123\" id=\"question1123_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1123_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1123_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1123\" id=\"question1123_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1123\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1120  category-section-id-c51' data-qid='1120'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>Customers require extensive onboarding or training to fully understand our products\/services. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1120\" id=\"question1120_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1120_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1120\" id=\"question1120_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1120_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1120\" id=\"question1120_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1120_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1120\" id=\"question1120_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1120_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1120\" id=\"question1120_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1120_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1120_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1120\" id=\"question1120_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1120\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pages_count\">\n\t\t\t\t\t6 out of 9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section class=\"qsm-page qsm-question-page  qsm-page-7\"\n\t\t\t\t\t\tdata-pid=\"7\" data-qpid=\"7\" data-prevbtn=\"0\" style='display: none;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-4 question-section-id-1132 ' data-qid='1132'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>Which of the following KPIs are currently being used to manage the customer contact operation? <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p>You can select multiple options<\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_check_answers mlwRequiredRadio qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_1\">\n\t\t\t\t\t\t\tSelf-service utilization\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_2\">\n\t\t\t\t\t\t\tCost per Interaction or Contact\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_3\">\n\t\t\t\t\t\t\tFirst Contact Resolution\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_4\">\n\t\t\t\t\t\t\tQuality Score\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_5\">\n\t\t\t\t\t\t\tResolution Time\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_6\" value=\"5\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_6\">\n\t\t\t\t\t\t\tSLA Compliance\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_7\" value=\"6\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_7\">\n\t\t\t\t\t\t\tAverage Handle Time\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_8\" value=\"7\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_8\">\n\t\t\t\t\t\t\tFirst Response Time\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_9\" value=\"8\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_9\">\n\t\t\t\t\t\t\tCustomer Satisfaction\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_10\" value=\"9\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_10\">\n\t\t\t\t\t\t\tContact Ratio\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_11\" value=\"10\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_11\">\n\t\t\t\t\t\t\tNet Promotor Score\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1132[]\" id=\"question1132_12\" value=\"11\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1132_12\">\n\t\t\t\t\t\t\tCustomer Effort Score\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1132\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pages_count\">\n\t\t\t\t\t7 out of 9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section class=\"qsm-page qsm-question-page  qsm-page-8\"\n\t\t\t\t\t\tdata-pid=\"8\" data-qpid=\"8\" data-prevbtn=\"0\" style='display: none;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1121  category-section-id-c51' data-qid='1121'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>We deal with complex billing, pricing, or service agreements. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1121\" id=\"question1121_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1121_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1121\" id=\"question1121_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1121_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1121\" id=\"question1121_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1121_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1121\" id=\"question1121_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1121_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1121\" id=\"question1121_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1121_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1121_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1121\" id=\"question1121_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1121\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1124  category-section-id-c50' data-qid='1124'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>Customer issues are resolved quickly, with a focus on minimizing wait times. <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1124\" id=\"question1124_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1124_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1124\" id=\"question1124_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1124_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1124\" id=\"question1124_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1124_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1124\" id=\"question1124_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1124_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1124\" id=\"question1124_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1124_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1124_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1124\" id=\"question1124_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1124\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1133  category-section-id-c52' data-qid='1133'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>We encourage the team to innovate and suggest process improvements <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1133\" id=\"question1133_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1133_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1133\" id=\"question1133_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1133_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1133\" id=\"question1133_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1133_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1133\" id=\"question1133_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1133_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1133\" id=\"question1133_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1133_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1133_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1133\" id=\"question1133_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1133\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-1 question-section-id-1117  category-section-id-c52' data-qid='1117'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>Our company provides financial incentives or bonuses based on the customer contact team\u2019s performance <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p><\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_radio_answers qmn_radio_horizontal_answers  qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1117\" id=\"question1117_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1117_1\">\n\t\t\t\t\t\t\tNever\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1117\" id=\"question1117_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1117_2\">\n\t\t\t\t\t\t\tSeldom\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1117\" id=\"question1117_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1117_3\">\n\t\t\t\t\t\t\tSometimes\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1117\" id=\"question1117_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1117_4\">\n\t\t\t\t\t\t\tOften\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"mlw_horizontal_choice  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"radio\" class=\"qmn_quiz_radio qmn-multiple-choice-input \" name=\"question1117\" id=\"question1117_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1117_5\">\n\t\t\t\t\t\t\tAlways\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<label style=\"display: none !important;\" for=\"question1117_none\">None<\/label>\n\t\t\t<input type=\"radio\" style=\"display: none;\" name=\"question1117\" id=\"question1117_none\" checked=\"checked\" value=\"\" \/>\n\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1117\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pages_count\">\n\t\t\t\t\t8 out of 9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section class=\"qsm-page qsm-question-page  qsm-page-9\"\n\t\t\t\t\t\tdata-pid=\"9\" data-qpid=\"9\" data-prevbtn=\"0\" style='display: none;'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class='quiz_section qsm-question-wrapper question-type-4 question-section-id-1114 ' data-qid='1114'>\n\t\t\t\t\t\t\t<div class='mlw_qmn_new_question'>Why did you complete this screening? <\/div>\n\t\t\t<div class='mlw_qmn_question  qsm_remove_bold' >\n\t\t<p>You can select multiple options<\/p>\n\t<\/div>\n\t\t<fieldset>\n\t\t<legend><\/legend>\n\t<div class=\"qmn_check_answers mlwRequiredRadio qsm-grid-layout qsm-sigma-column-2\">\n\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1114[]\" id=\"question1114_1\" value=\"0\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1114_1\">\n\t\t\t\t\t\t\tI'm just curious\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1114[]\" id=\"question1114_2\" value=\"1\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1114_2\">\n\t\t\t\t\t\t\tI see room for improvement in our customer contact operation\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1114[]\" id=\"question1114_3\" value=\"2\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1114_3\">\n\t\t\t\t\t\t\tI am looking for stronger leadership or better management in customer contact\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1114[]\" id=\"question1114_4\" value=\"3\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1114_4\">\n\t\t\t\t\t\t\tI want help with improving my customer contact team\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1114[]\" id=\"question1114_5\" value=\"4\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1114_5\">\n\t\t\t\t\t\t\tI want to define a strategy and I'm looking for help or information\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1114[]\" id=\"question1114_6\" value=\"5\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1114_6\">\n\t\t\t\t\t\t\tI want to know which Customer Contact Strategy Model fits my organization\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_check_answer  mrq_checkbox_class\">\n\t\t\t\t\t\t<input type=\"checkbox\" class=\"qsm-multiple-response-input\"  name=\"question1114[]\" id=\"question1114_7\" value=\"6\" \/>\n\t\t\t\t\t\t<label class=\"qsm-input-label\" for=\"question1114_7\">\n\t\t\t\t\t\t\tI want to know if I\u2019m on the right track\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/fieldset>\n\t<input type=\"hidden\" name=\"answer_limit_keys_1114\" value=\"\" \/>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pages_count\">\n\t\t\t\t\t9 out of 9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t<section class=\"qsm-page\" style=\"display: none;\">\n\t\t\t\t<div class=\"quiz_section\">\n\t\t\t\t\t<div class='qsm-after-message mlw_qmn_message_end'>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"qsm_contact_div qsm-contact-type-text\">\n\t\t\t\t\t\t\t\t\t\t\t<span class='mlw_qmn_question qsm_question'><label for=\"contact_field_0\">First Name<\/label><\/span>\n\t\t\t\t\t\t\t\t<input type='text' class='mlwRequiredText qsm_required_text  mlwUserName'  name='contact_field_0' id='contact_field_0'  value=''  placeholder='First Name'  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has been recorded.<\/p><\/div><\/div><footer class=\"qsm-popup__footer\"><button class=\" qmn_btn qsm-proctor-tab-button\" data-micromodal-close=\"\" aria-label=\"Close this dialog window\">Resume Quiz<\/button><\/footer><\/div><\/div><\/div><div style=\"display: none;\" class=\"qsm-popup qsm-popup-slide\" id=\"modal-22\" aria-hidden=\"false\"><div class=\"qsm-popup__overlay\" tabindex=\"-1\" data-micromodal-close=\"\"><div class=\"qsm-popup__container qmn_quiz_container\" role=\"dialog\" aria-modal=\"true\"><div class=\"qsm-popup__content\"><div class=\"qsm-popup-wrap\"><img decoding=\"async\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/plugins\/qsm-proctoring-quiz\/\/image\/warning.png\" alt=\"warning.png\"\/><p class=\"qsm-proctor-tab-message qsm-camera-warning-text\">Access denied! 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Answer 20 multiple-choice questions in less than 5 minutes It is completely free Instant insight [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5207,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6421","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Screening customer contact strategy: the only one you need!<\/title>\n<meta name=\"description\" content=\"Customer contact strategy screening: instant and FREE insight within 5 minutes whether your customer contact is on its way to success or failure!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thecaringcompany.nl\/en\/free-screening\/\" \/>\n<meta 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