{"id":5010,"date":"2025-03-29T22:36:32","date_gmt":"2025-03-29T21:36:32","guid":{"rendered":"https:\/\/thecaringcompany.nl\/?page_id=5010"},"modified":"2025-11-06T13:56:30","modified_gmt":"2025-11-06T12:56:30","slug":"people-processes-pennies","status":"publish","type":"page","link":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/","title":{"rendered":"People, Processes &amp; Pennies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5010\" class=\"elementor elementor-5010 elementor-5009\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed18656 e-flex e-con-boxed e-con e-parent\" data-id=\"ed18656\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-04ae309 e-con-full e-flex e-con e-child\" data-id=\"04ae309\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-01837bd e-con-full e-flex e-con e-child\" data-id=\"01837bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec470f elementor-widget elementor-widget-spacer\" data-id=\"7ec470f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9ed9c6 e-con-full e-flex e-con e-child\" data-id=\"b9ed9c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e11f6 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"a7e11f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/1ppp-logo.png\" class=\"attachment-large size-large wp-image-5293\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc197b4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bc197b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Caring Company introduces:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6872b56 elementor-widget elementor-widget-spacer\" data-id=\"6872b56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa6f2a6 elementor-widget elementor-widget-heading\" data-id=\"fa6f2a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">People,\nProcesses and\nPennies.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aed8fa7 elementor-widget elementor-widget-heading\" data-id=\"aed8fa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The 3 dimensions behind your customer contact strategy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e97aad elementor-widget elementor-widget-spacer\" data-id=\"5e97aad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec7a31b e-con-full e-flex e-con e-child\" data-id=\"ec7a31b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a2f35f elementor-widget elementor-widget-image\" data-id=\"7a2f35f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"652\" height=\"768\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/1ppp.png\" class=\"attachment-large size-large wp-image-5091\" alt=\"\" srcset=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/1ppp.png 652w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/1ppp-255x300.png 255w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b80a3cd e-con-full e-flex e-con e-parent\" data-id=\"b80a3cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cff267d e-con-full e-flex e-con e-child\" data-id=\"cff267d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a770098 elementor-widget elementor-widget-heading\" data-id=\"a770098\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">No company is the same<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c981914 e-con-full e-flex e-con e-child\" data-id=\"c981914\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60b9fd5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"60b9fd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p>Why doesn&#8217;t customer contact just work the same everywhere? Because every organization is different. Your customers, market, team and budget are unique.  <\/p><p> <\/p><p>That&#8217;s why the Contact Framework always starts with this question: <strong>How does your organization score on People, Processes and Pennies? <\/strong> <\/p><p> <\/p><p>These 3 dimensions bring your organization into sharp focus and form the foundation for everything you want to achieve with customer contact.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-618a31a e-con-full e-flex e-con e-child\" data-id=\"618a31a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-be4faa2 e-con-full e-flex e-con e-child\" data-id=\"be4faa2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbbb6cc elementor-widget elementor-widget-image\" data-id=\"bbbb6cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/2ppp1.png\" class=\"attachment-large size-large wp-image-5112\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50d1d10 elementor-widget elementor-widget-heading\" data-id=\"50d1d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">People<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b02566 elementor-widget elementor-widget-heading\" data-id=\"1b02566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer-oriented or Supply-oriented?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2243d elementor-widget elementor-widget-text-editor\" data-id=\"ff2243d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What is the customer&#8217;s place within the organization?  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc7422 elementor-widget elementor-widget-spacer\" data-id=\"4bc7422\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9670cfc e-con-full e-flex e-con e-child\" data-id=\"9670cfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e221877 e-con-full e-flex e-con e-child\" data-id=\"e221877\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1afff0 elementor-widget elementor-widget-image\" data-id=\"f1afff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/2ppp2.png\" class=\"attachment-large size-large wp-image-5114\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52460e8 elementor-widget elementor-widget-heading\" data-id=\"52460e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Processes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e1e491 elementor-widget elementor-widget-heading\" data-id=\"2e1e491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Simple or Complex?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f692091 elementor-widget elementor-widget-text-editor\" data-id=\"f692091\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n\nHow complex is the supply, market or regulatory environment\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4451a49 elementor-widget elementor-widget-spacer\" data-id=\"4451a49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee926a6 e-con-full e-flex e-con e-child\" data-id=\"ee926a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dadcea0 e-con-full e-flex e-con e-child\" data-id=\"dadcea0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e03a8d elementor-widget elementor-widget-image\" data-id=\"5e03a8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/2ppp3.png\" class=\"attachment-large size-large wp-image-5116\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc97fd elementor-widget elementor-widget-heading\" data-id=\"6bc97fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pennies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f89129 elementor-widget elementor-widget-heading\" data-id=\"7f89129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Invest or Save?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2235786 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2235786\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n<p>To what extent is an organization willing and able to invest in its customer contact team?<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c2ff12 e-flex e-con-boxed e-con e-parent\" data-id=\"9c2ff12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ca8971b e-con-full e-flex e-con e-child\" data-id=\"ca8971b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d753856 elementor-widget elementor-widget-image\" data-id=\"d753856\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"725\" height=\"397\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/PPP_why-these-3.png\" class=\"attachment-large size-large wp-image-5093\" alt=\"\" srcset=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/PPP_why-these-3.png 725w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/PPP_why-these-3-300x164.png 300w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46d4102 e-con-full e-flex e-con e-child\" data-id=\"46d4102\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44004b8 elementor-widget elementor-widget-text-editor\" data-id=\"44004b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p>In my experience, these three dimensions map to the most important factors of an organization.<\/p><p>Especially when it comes to the <strong>connection<\/strong> between the <strong>business<\/strong> and <strong>customer contact<\/strong>.<\/p><p>Be it:<\/p><ul><li>How many employees you need.<\/li><li>Whether you deploy AI or humans.<\/li><li>Which KPIs make sense.<\/li><li>How much budget customer contact may cost.<\/li><\/ul><p> <\/p><p><strong>People, Processes and Pennies provide guidance for making the right choices.<\/strong><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2b4a3b e-flex e-con-boxed e-con e-parent\" data-id=\"b2b4a3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d7ca45c e-con-full e-flex e-con e-child\" data-id=\"d7ca45c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24ce7cf elementor-widget elementor-widget-image\" data-id=\"24ce7cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"247\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/PPP_what-happens-1024x316.png\" class=\"attachment-large size-large wp-image-5095\" alt=\"\" srcset=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/PPP_what-happens-1024x316.png 1024w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/PPP_what-happens-300x93.png 300w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/PPP_what-happens-768x237.png 768w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/04\/PPP_what-happens.png 1285w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08e4c2d e-con-full e-flex e-con e-child\" data-id=\"08e4c2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2cda780 e-con-full e-flex e-con e-child\" data-id=\"2cda780\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f03a87 e-con-full e-flex e-con e-child\" data-id=\"2f03a87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d3227e3 e-con-full e-flex e-con e-child\" data-id=\"d3227e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-26372db e-con-full e-flex e-con e-child\" data-id=\"26372db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-01fce7b e-con-full e-flex e-con e-child\" data-id=\"01fce7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b5c8b9 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7b5c8b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/4ppp-pijl.png\" class=\"attachment-large size-large wp-image-5097\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb8b22 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6cb8b22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Clarity<\/strong> about where your organization stands.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b695ab1 e-con-full e-flex e-con e-child\" data-id=\"b695ab1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1eeafc1 e-con-full e-flex e-con e-child\" data-id=\"1eeafc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0e92993 e-con-full e-flex e-con e-child\" data-id=\"0e92993\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e1fd69 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"1e1fd69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/4ppp-pijl.png\" class=\"attachment-large size-large wp-image-5097\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df67059 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"df67059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Understanding<\/strong> what is realistic and achievable for your customer contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5899ac e-con-full e-flex e-con e-child\" data-id=\"e5899ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-70aa665 e-con-full e-flex e-con e-child\" data-id=\"70aa665\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9890acc e-con-full e-flex e-con e-child\" data-id=\"9890acc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-64f0691 e-con-full e-flex e-con e-child\" data-id=\"64f0691\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94a9e8d elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"94a9e8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/4ppp-pijl.png\" class=\"attachment-large size-large wp-image-5097\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8dd303 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e8dd303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <strong>basis<\/strong> for your Customer Contact Strategy Model.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78a8b86 e-con-full e-flex e-con e-child\" data-id=\"78a8b86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7b1fa20 e-con-full e-flex e-con e-child\" data-id=\"7b1fa20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2df928 e-con-full e-flex e-con e-child\" data-id=\"d2df928\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76ce4db elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"76ce4db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/4ppp-pijl.png\" class=\"attachment-large size-large wp-image-5097\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-933c6e6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"933c6e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An <strong>honest<\/strong> conversation between management and customer contact about <strong>expectations<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-811da74 e-flex e-con-boxed e-con e-parent\" data-id=\"811da74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-90fdc76 e-con-full e-flex e-con e-child\" data-id=\"90fdc76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-966fb40 e-con-full e-flex e-con e-child\" data-id=\"966fb40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d17bc51 elementor-widget elementor-widget-heading\" data-id=\"d17bc51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Basis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb56021 elementor-widget elementor-widget-image\" data-id=\"bb56021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"535\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/8-support-modellen-2-768x535.png\" class=\"attachment-medium_large size-medium_large wp-image-5533\" alt=\"\" srcset=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/8-support-modellen-2-768x535.png 768w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/8-support-modellen-2-300x209.png 300w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/8-support-modellen-2.png 872w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-653370e e-con-full e-flex e-con e-child\" data-id=\"653370e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2501b86 elementor-widget elementor-widget-heading\" data-id=\"2501b86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Contact Strategy Models<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e35c4a elementor-widget elementor-widget-text-editor\" data-id=\"8e35c4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Check out the 8 Customer Contact Strategy Models resulting from this measurement.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae9dcd elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"8ae9dcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thecaringcompany.nl\/en\/customer-contact-strategy-models\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">To the models<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52344b2 e-flex e-con-boxed e-con e-parent\" data-id=\"52344b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8767d4 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"a8767d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"570\" height=\"768\" src=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/6ppp.png\" class=\"attachment-large size-large wp-image-5105\" alt=\"\" srcset=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/6ppp.png 570w, https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/6ppp-223x300.png 223w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68d493f e-con-full e-flex e-con e-child\" data-id=\"68d493f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05f421e elementor-widget elementor-widget-spacer\" data-id=\"05f421e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47c19dc elementor-widget elementor-widget-heading\" data-id=\"47c19dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Want to know more?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17be7de elementor-widget elementor-widget-spacer\" data-id=\"17be7de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-031bd67 elementor-widget elementor-widget-text-editor\" data-id=\"031bd67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p>The e-book &#8220;Finally! A Book on Customer Contact Strategies&#8221; is your kick-start to the Contact Framework<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99905a8 elementor-widget elementor-widget-spacer\" data-id=\"99905a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dac12c1 elementor-align-justify elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"dac12c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thecaringcompany.nl\/en\/e-book-strategy\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Buy The E-book! <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe5b335 elementor-widget elementor-widget-spacer\" data-id=\"fe5b335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Caring Company introduces: People, Processes and Pennies. The 3 dimensions behind your customer contact strategy No company is the same Why doesn&#8217;t customer contact just work the same everywhere? Because every organization is different. Your customers, market, team and budget are unique. That&#8217;s why the Contact Framework always starts with this question: How does [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4997,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5010","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>People, Processes &amp; Pennies - The Caring Company<\/title>\n<meta name=\"description\" content=\"People, Processes and Pennies are the essential dimensions within the Contact Framework. This page tells you all about it!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"People, Processes &amp; Pennies - The Caring Company\" \/>\n<meta property=\"og:description\" content=\"People, Processes and Pennies are the essential dimensions within the Contact Framework. This page tells you all about it!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/\" \/>\n<meta property=\"og:site_name\" content=\"The Caring Company\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-06T12:56:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/People-Processes-Pennies.png\" \/>\n\t<meta property=\"og:image:width\" content=\"367\" \/>\n\t<meta property=\"og:image:height\" content=\"259\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/people-processes-pennies\\\/\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/people-processes-pennies\\\/\",\"name\":\"People, Processes &amp; Pennies - The Caring Company\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/people-processes-pennies\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/people-processes-pennies\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/People-Processes-Pennies.png\",\"datePublished\":\"2025-03-29T21:36:32+00:00\",\"dateModified\":\"2025-11-06T12:56:30+00:00\",\"description\":\"People, Processes and Pennies are the essential dimensions within the Contact Framework. This page tells you all about it!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/people-processes-pennies\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/people-processes-pennies\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/people-processes-pennies\\\/#primaryimage\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/People-Processes-Pennies.png\",\"contentUrl\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/People-Processes-Pennies.png\",\"width\":367,\"height\":259},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/people-processes-pennies\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/change-management-consultant-for-customer-contact-teams\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"People, Processes &amp; Pennies\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/\",\"name\":\"The Caring Company\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#organization\",\"name\":\"The Caring Company\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/Black-logo-no-background.png\",\"contentUrl\":\"https:\\\/\\\/thecaringcompany.nl\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/Black-logo-no-background.png\",\"width\":3163,\"height\":631,\"caption\":\"The Caring Company\"},\"image\":{\"@id\":\"https:\\\/\\\/thecaringcompany.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"People, Processes &amp; Pennies - The Caring Company","description":"People, Processes and Pennies are the essential dimensions within the Contact Framework. This page tells you all about it!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/","og_locale":"en_US","og_type":"article","og_title":"People, Processes &amp; Pennies - The Caring Company","og_description":"People, Processes and Pennies are the essential dimensions within the Contact Framework. This page tells you all about it!","og_url":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/","og_site_name":"The Caring Company","article_modified_time":"2025-11-06T12:56:30+00:00","og_image":[{"width":367,"height":259,"url":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/People-Processes-Pennies.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/","url":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/","name":"People, Processes &amp; Pennies - The Caring Company","isPartOf":{"@id":"https:\/\/thecaringcompany.nl\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/#primaryimage"},"image":{"@id":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/#primaryimage"},"thumbnailUrl":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/People-Processes-Pennies.png","datePublished":"2025-03-29T21:36:32+00:00","dateModified":"2025-11-06T12:56:30+00:00","description":"People, Processes and Pennies are the essential dimensions within the Contact Framework. This page tells you all about it!","breadcrumb":{"@id":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/#primaryimage","url":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/People-Processes-Pennies.png","contentUrl":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2025\/03\/People-Processes-Pennies.png","width":367,"height":259},{"@type":"BreadcrumbList","@id":"https:\/\/thecaringcompany.nl\/en\/people-processes-pennies\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/thecaringcompany.nl\/en\/change-management-consultant-for-customer-contact-teams\/"},{"@type":"ListItem","position":2,"name":"People, Processes &amp; Pennies"}]},{"@type":"WebSite","@id":"https:\/\/thecaringcompany.nl\/en\/#website","url":"https:\/\/thecaringcompany.nl\/en\/","name":"The Caring Company","description":"","publisher":{"@id":"https:\/\/thecaringcompany.nl\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/thecaringcompany.nl\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/thecaringcompany.nl\/en\/#organization","name":"The Caring Company","url":"https:\/\/thecaringcompany.nl\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/thecaringcompany.nl\/en\/#\/schema\/logo\/image\/","url":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2024\/02\/Black-logo-no-background.png","contentUrl":"https:\/\/thecaringcompany.nl\/wp-content\/uploads\/2024\/02\/Black-logo-no-background.png","width":3163,"height":631,"caption":"The Caring Company"},"image":{"@id":"https:\/\/thecaringcompany.nl\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/pages\/5010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/comments?post=5010"}],"version-history":[{"count":10,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/pages\/5010\/revisions"}],"predecessor-version":[{"id":6737,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/pages\/5010\/revisions\/6737"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/media\/4997"}],"wp:attachment":[{"href":"https:\/\/thecaringcompany.nl\/en\/wp-json\/wp\/v2\/media?parent=5010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}