{"id":1965,"date":"2024-05-29T15:26:33","date_gmt":"2024-05-29T13:26:33","guid":{"rendered":"https:\/\/thecaringcompany.nl\/?page_id=1965"},"modified":"2026-03-03T10:08:03","modified_gmt":"2026-03-03T09:08:03","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/thecaringcompany.nl\/en\/customer-stories\/","title":{"rendered":"Customer Stories"},"content":{"rendered":"\t\t
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Customer Stories<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ingeborg Meulman - Director at NKC (Dutch National Campervan Club):<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"Cynthia brought calm, overview and direction in three months. Exactly what we needed!\" <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ingeborg Meulman is a director at NKC<\/b> and in charge of the day-to-day management of both the organization and the Insurances Department.<\/p>

During the summer of ’25, NKC Insurance was struggling with a summer peak, migration to a new partner, capacity challenges and knowledge that was mainly in people’s heads. The pressure on customer contact rose to unprecedented levels. There was no overview, processes were insufficiently defined and everything was urgent, urgent and urgent again. <\/p>

To restore calm, NKC brought Cynthia on board. Three months later, a future-proof foundation stands. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead the interview with Ingeborg!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Neil Greathead - Chief Customer Officer LOGEX:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"From strategy to operations, Cynthia delivers quick results\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When Neil Greathead joined LOGEX as Chief Customer Officer in September 2023, he faced a significant challenge: transforming the support function into a strong Customer Success organization.<\/p>

With help from Cynthia from The Caring Company, LOGEX achieved impressive results. Her approach made processes more efficient, improved team dynamics, and laid a solid foundation for future growth. <\/p>

In this interview, Neil shares his experiences with the process, the results, and how Cynthia made a difference.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContinue reading<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Jeroen Kuiper - Director Quality & Supplier Development at enviolo:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"Working with Cynthia has exceeded my expectations\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Since September 2023, Jeroen Kuiper has been responsible for quality and supplier management at enviolo<\/b>,<\/p>

an innovative company specializing in bicycle transmission systems. Facing significant challenges in their warranty and goodwill processes,<\/p>

Jeroen and Cynthia initiated an improvement project that led to impressive enhancements and stronger service to bike makers and manufacturers worldwide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead the interview with Jeroen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Wout Hut - Chief Operations Officer at Budget Thuis:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"Cynthia balances people, processes and pennies\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Wout Hut<\/a> is the Chief Operations Officer at Budget Thuis.<\/a><\/p>

This Dutch company focuses on providing services such as energy, internet, TV, and mobile telephony, aiming to offer cost-saving solutions for their customers.<\/p>

How did Wout experience working with Cynthia <\/a> during the nine months she was employed as the interim telecom operations manager? <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLet's hear from Wout<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The board of the CCMA (Customer Contact Management Association):<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"We as a board look back on a successful NKW\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In 2024, Cynthia organized the Dutch National Customer Contact Week<\/b> with The Caring Company. <\/p>

During this week, not only is the customer contact profession highlighted, but all employees are also given significant recognition.<\/p>

The National Customer Contact Week is an initiative of the CCMA (Customer Contact Management Association). How did the CCMA experience the collaboration with The Caring Company?<\/p>

Read all about it in this interview!<\/p>

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Caring Company heeft o.a. gewerkt voor:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"Flinndal\"<\/figure><\/div>
\"MessageBird\"<\/figure><\/div>
\"Nmbrs\"<\/figure><\/div>
\"BESTSELLER\"<\/figure><\/div>
\"Talpa<\/figure><\/div>
\"Budget<\/figure><\/div>
\"Ziptone<\/figure><\/div>
\"enviolo\"<\/figure><\/div>
\"CCMA\"<\/figure><\/div>
\"LOGEX\"<\/figure><\/div>
\"NKC\"<\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Wondering if I can help you? Book your match call, no strings attached!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Wondering if and how I can help<\/b> you<\/span> improve your customer contact team<\/b>? book a <\/span>free<\/b> matchcall!<\/span><\/p>

During this match call we discuss your challenges and I give you 3 practical tips<\/b> that you can apply today<\/b> to improve the performance of your customer contact team.<\/b><\/p>

Together, we will see if I am the right person to help you further.<\/p>

If you are interested, you can just book your match call below!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook your matchcall<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Customer Stories Ingeborg Meulman – Director at NKC (Dutch National Campervan Club): “Cynthia brought calm, overview and direction in three months. Exactly what we needed!” Ingeborg Meulman is a director at NKC and in charge of the day-to-day management of both the organization and the Insurances Department. During the summer of ’25, NKC Insurance was […]<\/p>\n","protected":false},"author":2,"featured_media":1759,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1965","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nCustomer Stories - The Caring Company<\/title>\n<meta name=\"description\" content=\"Curious about how clients experience working with Cynthia and The Caring Company? You can read their customer stories here!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thecaringcompany.nl\/en\/customer-stories\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Stories - The Caring Company\" \/>\n<meta property=\"og:description\" content=\"Curious about how clients experience working with Cynthia and The Caring Company? 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