{"id":22,"count":7,"description":"Understanding is the key, to start improving.\n\nYou can enhance your customer contact operation by understanding the mechanisms that impact the team's development, performance, and motivation. Customer contact involves working with people, for people, and by people. Therefore, it's crucial to understand what drives people, what guides them, what makes them happy, and what demotivates them.\n\nWhat sets customer contact departments apart is their unique position within organizations. They deviate in many ways, and only by understanding how these deviations relate to the rest of the organization can you successfully start improving the team, processes, and costs. The result? People, Processes, and Pennies in balance!\n\nThese articles cover everything you need to know about this topic and teach you how to use it effectively. Feel free to reach out if you have any questions after reading or would like to brainstorm! I'm here to help!","link":"https:\/\/thecaringcompany.nl\/en\/category\/leadership-in-customer-contact\/","name":"Leadership in Customer Contact","slug":"leadership-in-customer-contact","taxonomy":"category","parent":0,"meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Leadership in Customer Contact Archieven - The Caring Company<\/title>\n<meta name=\"description\" content=\"Improving customer contact starts with leadership understanding the team. 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