Optimize your customer processes with AI
Those processes of yours can be more efficient and better. With the help of AI, you can achieve great results!
But how exactly do you do this?
This whitepaper answers all your questions! It is a practical guide, with 4 concrete steps to optimize your customer processes.
Using a practical example, I’ll take you through how to do this, and why you do it this way.
Enter your details below and you will receive the whitepaper in your mailbox for free!
What would you do if only 50% of the manual work remained in your team?
You are (ultimately) responsible for the department that handles the customer contact: customer service, customer care, customer service, or support. This department has come under your care because it’s not performing well, and you know better than anyone else how to successfully lead departments, as you’ve already proven in your career!
What you notice right away is that work can be done much more efficiently. Many customer contact departments struggle with the same thing and often run into one or more of these issues:
- There is (far too) much manual work being done
- Process lead time is too long and messy
- Customers as well as employees are not happy with how things are going now.
The easy way would be to hire extra hands to do the work. That is already a challenge in today’s job market. But you can also sense that no extra hands are needed. There should be less manual work! You optimize processes with a view to the future. How can you provide a better service without having to grow your team?
I am sure that if you start optimizing your processes, you can eliminate up to 50% of the work. You can put this down in as little as 3 to 6 months. How? Simple! With the 4 essential steps for optimizing customer processes with AI. You’ll find all four in this free whitepaper!
Hi! I'm Cynthia: expert in leadership of customer contact teams
Since 2006 I have been responsible for customer contact teams. I have helped several national and international multimillion dollar companies to improve their customer contact departments. Brands I have worked with include Flinndal, MessageBird, NMBRS, BESTSELLER, Talpa Network, Budget Thuis and enviolo. Here I implemented various changes in leadership, team dynamics, processes and practices.
In 2021, I was awarded Manager of the Year by the Customer Contact Management Association (CCMA).
In late 2022, I founded The Caring Company and advise companies in improving customer contact teams by making sustainable changes.
I recently reduced manual work at a client to 44% with the use of AI. The result? Shorter lead times, less errors, and higher customer satisfaction.
To do this, I took four essential steps, which I am happy to share with you! You can read all about them in the white paper. Download it here!
