I help you lower employee turnover, absence rates, and staffing costs by implementing a sustainable customer contact strategy.
In 2021, the Customer Contact Management Association (CCMA) awarded me Manager of the Year.
My collaborative partners see me as highly accessible and committed to getting the best out of your team.
For many companies, the customer contact department is a necessary evil. It is often thought that this department, by definition, costs money and does not directly generate revenue. Research has shown that good customer service directly affects long-term revenue. For example, good customer service affects purchase choice and positively impacts buying behavior. With a good customer contact strategy and a vision for your customer contact team, you will turn your customer contact department into a valuable, efficient, and effective department that contributes positively to business goals.
As an experienced change management consultant for customer contact teams, I help you with a practical for the long term, so that you achieve results in the form of less turnover, less absenteeism and lower personnel costs, without compromising the job satisfaction of your team.
Since 2006, I have helped several national and international million-dollar companies to improve their customer contact departments. Brands I have worked with include Flinndal, MessageBird, NMBRS, BESTSELLER, Talpa Network, and Budget Thuis, where I implemented various changes in leadership, team dynamics, processes, and methodologies.
2021, the Customer Contact Management Association (CCMA) awarded me Manager of the Year.
In late 2022, I founded The Caring Company, where I help companies improve their customer contact teams by implementing sustainable changes.
Wondering if and how I can help you improve your customer contact team? Then book a free match call!
During this match call we discuss your challenges and I give you 3 practical tips that you can apply today to improve the performance of your customer contact team.
Together, we will see if I am the right person to help you further.
If you are interested, you can just book your match call below!